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WORKBOOK MOD 4; Customer Care Component Price Add to cart
CASE STUDY 4.1.1: Principles of Good Customer CareR 10.00Add to cart
QUIZZ 4.2.1: CommunicationR 10.00Add to cart
CASE STUDY 4.3.1: Dealing with complaintsR 10.00Add to cart
QUIZZ 4.4.1: Needs and ExpectationsR 10.00Add to cart
QUIZZ 4.4.2: Special needsR 10.00Add to cart
QUIZZ 4.5.1: Language barriersR 10.00Add to cart
QUIZZ 4.5.2: Country Essential Knowledge (CEK)R 10.00Add to cart  Universal Currency Converter
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