WORKBOOK MOD 4; Customer Care
|
View Components
|
||
| The explanations below detail exactly which topics are covered by that component. You are welcome to purchase individual components - simply click on 'Add to cart' and that component will be added to your shopping cart. | ||
| Do the full course at a discounted price | ||
| Buy the entire module for R 450.00 - click here | ||
| << Back to Modules | ||
| The module's components | ||
|---|---|---|
|
WORKBOOK MOD 4; Customer Care
|
Component Price | Add to cart |
| CASE STUDY 4.1.1: Principles of Good Customer Care | R 10.00 | Add to cart |
| QUIZZ 4.2.1: Communication | R 10.00 | Add to cart |
| CASE STUDY 4.3.1: Dealing with complaints | R 10.00 | Add to cart |
| QUIZZ 4.4.1: Needs and Expectations | R 10.00 | Add to cart |
| QUIZZ 4.4.2: Special needs | R 10.00 | Add to cart |
| QUIZZ 4.5.1: Language barriers | R 10.00 | Add to cart |
| QUIZZ 4.5.2: Country Essential Knowledge (CEK) | R 10.00 | Add to cart |
